Answered By: Jennifer Burr
Last Updated: Aug 03, 2016     Views: 16


You need to contact the ILL Office at 585-389-2184 or 585-389-5011 during office hours, or you can email ILL Staff at


Go to "LOGIN TO ILLIAD" on our Interlibrary Loan page and select the "Forgot Password?" link.

ILLiad will send a new password to the e-mail address you have listed in your ILLiad account. It will take a moment. You will have a limited amount of time to use and change the new password before it expires, so be sure to assign yourself a new password immediately. If you have not received an email response from the system, please contact the ILL Office to reset your password and verify your email address.

If you are unable to reach an ILL Staff Member, and you need to place your ILL requests immediately, please re-register.

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